ekl88 Privacy Policy

1. Definitions and Scope of This Policy

This Privacy Policy is issued by ekl88 ("we", "platform", "company") and applies to all individuals who register an account, browse the ekl88.net website, or use any service we offer, including online slots, live casino, sports betting, crash games and Sic Bo.

In this policy, "personal information" refers to any data that can identify you directly or indirectly, including full name, email address, phone number, financial account information and gaming activity records. "Processing" means any operation performed on that information, whether automated or manual.

This policy covers all your interactions with our platform via web browser or mobile application, and applies to all Malaysian citizens and residents aged 21 years and above who use our services.

2. Personal Information We Collect

We collect various types of information depending on how you interact with the ekl88 platform. The following are the categories of information we may collect:

Information you provide directly:

• Full name as it appears on your identification document (MyKad or passport)
• Date of birth for age verification purposes (21 years and above)
• Email address and mobile phone number
• Account password stored in encrypted form
• Payment method information including relevant e-wallet and bank account details
• Identity verification documents (MyKad, passport) submitted during the KYC process

Information collected automatically:

• IP address and geographic location information (country or region level)
• Device type, operating system and web browser version used
• Gaming session records including login time, types of games played and total wagers
• Deposit and withdrawal transaction records including the payment method selected
• Cookie data and similar tracking technologies as described in Section 6

3. Purpose of Using Your Personal Data

Every piece of information we collect is used for a lawful and specific purpose. ekl88 processes your personal data for the following purposes:

• Account management: Creating and maintaining your member account, verifying identity and age, and enabling secure login to the platform
• Transaction processing: Processing deposits with a minimum of RM10 and withdrawals with a minimum of RM100, and resolving any payment-related disputes
• Regulatory compliance: Meeting anti-money laundering (AML) requirements, conducting KYC checks and complying with the directives of our international licensing body
• Platform improvement: Analysing usage patterns to improve website functionality, game performance and overall user experience
• Service communications: Sending important account notifications, security updates and transaction confirmations via email or SMS
• Customer support: Assisting you through live chat and email channels operating 24/7 in Bahasa Melayu and English
• Fraud prevention: Detecting and investigating suspicious activity, duplicate accounts or unauthorised access attempts

4. Disclosure of Information to Third Parties

ekl88 does not sell, rent or share members' personal information with third parties for marketing purposes. However, in the following limited situations, we may need to share your information:

• Payment processors: Required transaction information is shared with payment service providers such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and crypto platforms to enable deposit and withdrawal processing
• Game providers: Minimum gaming session records required to ensure game integrity and jackpot win verification
• Regulatory bodies: Information required by law or by our international licensing body for compliance, fraud prevention or financial crime investigation purposes
• Technical service providers: Technical infrastructure partners bound by strict confidentiality agreements who may only use data for purposes we specify

5. Data Security Measures

The security of your personal data is our priority. ekl88 implements multiple layers of technical and organisational protection to keep your information safe:

• Data encryption during transmission using TLS 1.3 protocol
• Password storage in hashed form using industry-recognised algorithms
• Two-factor authentication (2FA) available for all member accounts
• Regular security audits conducted by qualified third parties
• 24/7 security monitoring by our information security team
• A comprehensive incident response plan to address any data breaches

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. Should a security breach occur that affects your rights, we will notify you within a reasonable timeframe in accordance with our regulatory obligations.

6. Cookies and Tracking Technologies

The ekl88 website uses cookies and similar tracking technologies to improve the user experience. The following are the types of cookies we use:

• Essential cookies: Required for basic website functions such as login session verification and security. These cookies cannot be disabled.
• Performance cookies: Collect anonymous information about how visitors use the website, to help us improve platform performance and usability.
• Preference cookies: Save your choices such as language settings and display configuration so you do not need to set them again each time you visit.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect your ability to log in or fully use the features of our platform.

7. Data Retention and Transfer

ekl88 retains your personal information only for as long as necessary for the purposes stated in this policy, or as required by law and regulatory requirements.

• Active account information is retained for the duration of your membership
• After an account is closed, transaction records and identity verification documents are retained for the period required by our licensing body for legal compliance purposes
• Customer support records are retained for a reasonable period for reference and service improvement purposes

As ekl88 operates under international licensing, your data may be stored on servers located outside Malaysia. In all cases, we ensure that such data transfers comply with equivalent international data protection standards.

8. Your Rights as a Data Subject

As an ekl88 member, you have certain rights regarding your personal information. These rights include:

• Right of access: You have the right to request a copy of the personal information we hold about you
• Right of correction: You have the right to request correction of any information that is inaccurate or incomplete
• Right of erasure: In certain circumstances, you may request that your personal information be deleted, subject to our regulatory obligations
• Right to restrict processing: You may request that we limit how we process your data in certain situations
• Right to object: You have the right to object to the processing of your information for certain purposes such as direct marketing
• Right of data portability: You can request that we provide your information in a machine-readable format for transfer to another service provider

To exercise any of the rights above, please contact our support team. We will endeavour to respond to your request within a reasonable time. In some cases, we may need to verify your identity before processing the request.

9. Personal Data and Responsible Gambling

ekl88 uses your gaming activity data not only for operational purposes, but also as part of our commitment to responsible gambling. Here are some of the ways we use your data for your own benefit:

• Monitoring betting patterns to identify signs of excessive play
• Enforcing deposit limits, loss limits or session limits that you set yourself
• Processing self-exclusion requests and ensuring they are effectively enforced
• Checking age records to ensure our platform is only used by those aged 21 and above

10. Changes to This Privacy Policy

ekl88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, regulatory requirements or technological developments. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Display a clear notice on the main page of the platform for at least 30 days
• Send a notification to the email address registered to your account

Your continued use of the ekl88 platform after those changes take effect will be considered your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account by contacting our support team.

11. How to Contact Us Regarding Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information by ekl88, we encourage you to get in touch with us.

We aim to respond to all privacy-related enquiries within a reasonable time. For requests that require thorough review, such as data deletion applications or privacy breach complaints, please provide complete details to help speed up the process.